Money Back Guarantee (Refund Policy)

Last Updated: July 01, 2023

Nova Solutions offers a limited right to request a refund of fees paid for our Services. All refunds are processed exclusively to the original payment source used during the transaction. To qualify for a refund, the following terms and conditions must be strictly observed.
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1. Eligibility for Refund

Refund requests must be submitted prior to the formal approval of the delivered Paper. Once an Order has been marked as "Approved," either manually by the user or automatically by our system, it is no longer eligible for a refund.
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2. Full Refund (100%)

A 100% refund of the Order price shall be issued in the following circumstances:

- Payment Errors: Duplicate payments or identical accidental orders, provided the error is reported immediately and a specialist has not yet been assigned to the task.
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- Unavailability of Personnel: In the event that a qualified editor or translator cannot be assigned to your project within twelve (12) hours of Order placement.
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- Missed Deadlines: If the final deliverable is not provided by the agreed-upon deadline and is no longer required. In this case, no materials will be delivered, and you forfeit the right to use any preliminary drafts or materials previously shared.
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- Early Cancellation: If the Order is cancelled within two (2) hours of our formal approval and acceptance.

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3. Partial Refunds

Partial refunds are available based on the timing of the cancellation request following our approval of the Order:

- 80% Refund: If the cancellation request is received within four (4) hours of Order approval.
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- 50% Refund: If the cancellation request is received within eight (8) hours of Order approval.

Note on Revisions: Submitting a Paper for revision constitutes general acceptance of the work, indicating that only minor adjustments are required. Consequently, a 100% refund is not available once a revision cycle has been initiated.
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4. Non-Refundable Circumstances

No refund shall be issued in the following cases:

- Late Cancellation: If the cancellation request is submitted more than twenty-four (24) hours after the Order has been accepted.
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- Short-Form Tasks: For proofreading tasks of 1–3 pages or translation tasks under 500 words, no refund is available if the cancellation occurs more than three (3) hours after Order acceptance.
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- Policy Violations: If the user is found to be in breach of our Terms of Use.
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- Post-Approval: Once the "Approve" button has been selected or the seven-day automatic approval period has elapsed.

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5. Processing and Timeline

Our specialists typically commence work within two (2) hours of Order acceptance. Refund requests are reviewed by our Billing Department, and approved funds are typically credited back to the original payment method within standard banking processing times.
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6. Contact

To initiate a refund request, please contact our support team immediately at support@novasolut.com with your Order number and a detailed explanation of the request.