Privacy Policy

Last Updated: July 01, 2023

Nova Solutions (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data.

This policy should be read in conjunction with our Terms of Use and Cookie Policy. By accessing our Website and using our Services, you acknowledge the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Website immediately.

For any inquiries regarding your data, please contact us at support@novasolut.com.
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1. Purposes of Data Processing
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We process your personal data only where permitted by law and for the following specific purposes:

- Service Delivery: To fulfill your requests for proofreading, editing, or translation services.

- Communication: To provide updates regarding your Order status or respond to your inquiries.
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- Contractual Obligations: To manage your account, process payments/refunds, and enforce our Terms of Use.

- Website Optimization: To ensure content is presented effectively for your device and to maintain site security.

- Marketing: To provide recommendations and promotional materials (subject to your explicit consent).

- Analytics: To conduct research, statistical analysis, and behavioral studies to improve our Services.


2. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal grounds:

- Consent: Where you have provided clear consent for a specific purpose (e.g., direct marketing).

- Contractual Necessity: Where processing is required to perform a contract with you or take pre-contractual steps at your request.

- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud detection, account security, and providing high-quality customer support.


3. Information We Collect

We collect information through three primary methods:

A. Information Provided Directly by You
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- Account & Order Data: Name, email address, phone number, password, and academic/professional profile details provided via our Order Form.
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- Project Materials: Any text or documents submitted for processing (referred to as "Paper").

B. Information Collected Automatically

- Technical Data: IP address, browser type, operating system, device identifiers, time zone, and location data (country level).
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- Usage Data: Date/time stamps of sessions and interaction patterns on the Website, collected via cookies and server logs.

C. Information from Third Parties

- Payment Data: We do not store full credit card details. Payments are processed by secure third-party providers who may share your billing address, email, and cardholder name with us for verification purposes.


4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in Section 1, or as required to comply with legal, regulatory, or tax obligations.


5. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

- Service Providers: Third-party contractors who assist with payment processing, customer support, auditing, and marketing.
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- Affiliates: Companies within our corporate group to support service delivery.
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- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as a business asset.

- Legal Requirements: When required by law, subpoena, or court order to protect our legal rights or the safety of others.
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6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). These jurisdictions may have different data protection laws. By using our Services, you consent to the transfer, storage, and processing of your data in these locations, provided that we implement appropriate safeguards as required by law.
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7. Google Analytics and Remarketing

We utilize Google Analytics and Google AdWords to analyze website traffic and serve targeted advertisements.

- Analytics: Google uses cookies to evaluate your use of the Website and compile activity reports.

- Remarketing: We use tracking cookies to display relevant ads to you across the Google Content Network based on your previous visits to our site.

- Opt-out: You may disable cookies in your browser settings, though this may affect Website functionality. You can also manage ad preferences via your Google Account.
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8. Marketing Communications

We may send you promotional emails regarding special offers or new services if you have opted in to receive them. You may withdraw your consent at any time by clicking the "unsubscribe" link in any email or by contacting us at support@novasolut.com.
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9. Your Rights as a Data Subject

Under the GDPR, you have the following rights:

- Access: Request a copy of the personal data we hold about you.
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- Rectification: Request correction of inaccurate or incomplete data.
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- Erasure: Request the deletion of your data (the "right to be forgotten") under certain conditions.
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- Restriction: Request that we limit the processing of your data.
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- Portability: Request your data in a structured, machine-readable format.

- Objection: Object to processing based on legitimate interests or for direct marketing.

To exercise these rights, please contact our support team. We may require identity verification before processing your request.


10. Protection of Minors

Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we discover that a child under 16 has provided us with personal data, we will delete it immediately.


11. Security Measures

We employ industry-standard security protocols, including SSL (Secure Sockets Layer) encryption, to protect your data during transmission and storage. While we take all reasonable efforts to safeguard your information, no method of electronic transmission is 100% secure.


12. Amendments to this Policy

We reserve the right to update this Privacy Policy at our discretion. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.


13. Contact Us

If you have questions or complaints regarding our privacy practices, please contact us at: Email: support@novasolut.com